At VACAYA, we’re on an exciting journey to create one of the most innovative travel brands in the world. As we grow, we’ll assemble a fantastic team of individuals who understand the true importance of teamwork.
VACAYA’s core values inform how our business is run day-to-day. We strive to be thoughtful, generous, curious, bold, flexible, gracious, thankful, and above all, to do the right thing… for each other, for our guests, and for our industry partners. All of us here at VACAYA do this work because of the joy that comes from creation and execution. We are always a team – working together to bring VACAYA’s Mission and Vision to life.
OUR MISSION
To fulfill the vacation dreams of all adults who believe “love is love” through our commitment to highly-personalized world-class service, quality experiences, and unmatched value.
OUR VISION
We believe consistent, ethical, and quality interactions with our guests, business partners, employees, and community will result in loyal long-term relationships. VACAYA is committed to helping make the world a better place by inspiring guests to volunteer, donate, and promote human understanding to those less fortunate within the communities we visit around the globe. Our success is measured by guests who choose to return to us again and again, and who encourage their friends and family to experience VACAYA, as well.
At VACAYA, the personality and cultural leanings of each individual team member matter as much as their skills sets. Vacayans are kind, clever, on top of it, able to think ahead, intuitive, passionate, and respected throughout the industry.
Our hope is to partner with people who are equally right (creative) and left brained (logic) – able to bring a magical flair to the VACAYA experience while being acutely mindful of our business.
As positions become available (and they will), please check back here for specific details and submission instructions.
OPEN POSITIONS
GUEST SERVICES SPECIALIST
VACAYA is looking for a high-performing part-time GUEST SERVICES SPECIALIST. The successful candidate will work collaboratively with the Director of Sales and other Vacation Planners to deliver high quality customer service to guests for all phases of their vacation planning, and execute sales and strategies, tactics, and action plans.
SALES RESPONSIBILITIES:
- Execute sales strategies to hit/exceed sales targets
- Answer incoming calls, chats, emails, and from booked or potential guests/travel agents to sell them on the benefits of our vacations and services, work through guest reservation requests, and resolve issues.
- Build a relationship with guests and travel agents and answer questions. At times, point them to areas of our website that more completely answer their questions, overcome their objections, or help to convey the value proposition of our vacations.
- Update the database with new information every time there is a guest/potential interaction. Complete forms and record logs to create accurate, detailed profiles of each guest, providing insight into the target audience and what they want from the company.
- Follow organization standards to maintain quality service and guarantee constituents receive exceptional service.
- Conduct outbound calling to potential guests and travel agents for marketing initiatives that require it.
- Leverage sales technologies including call center phone systems, guest inquiry tracking, and website ecommerce to accomplish tasks.
- Assist in translating call learnings into guest and agent sales strategies
- Enforce guest and agent policies
- Assist with Special Projects and process improvement initiatives
REQUIREMENTS:
- Proven sales experience, meeting, or exceeding targets
- Experience and knowledge of sales technologies including call center phone systems, guest inquiry tracking, and website ecommerce
- Ability to communicate with and influence all different types of guests and travel agents
- Proven ability to learn and then articulate the distinct aspects of products and services
- Proven ability to position products against competitors
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communication, and proofreading skills
- 5+ years working for a lifestyle, consumer, travel, or luxury brand a plus
- Team player with strong accountability combined with a collaborative spirit
- Updates job knowledge by participating in educational opportunities & reading professional publications
- Able to pass a background check and drug screening
The selected candidate will be required to complete a 100-hour probationary period to demonstrate proficiency in the skills and processes associated with the role.
This is a part-time position requiring two days per week (Monday and one additional day of your choice), with 7-hour shifts. Additional days may be available but are not guaranteed. Total hours shall not exceed 25 hours per week.
This is a work-from-home position. All necessary equipment to perform job duties will be provided. Travel to our ships or resorts is not required as part of regular job responsibilities; however, occasional travel may be necessary to support sales initiatives.
Approved business expenses will be covered or reimbursed.
This position reports directly to the Director of Sales and will also maintain accountability to the Chief Marketing Officer (CMO) and Chief Executive Officer (CEO).
To submit for this part-time position, please send your resume/CV to info@myvacaya.com with the subject: Guest Service Specialist Position
VACAYA is an equal opportunity employer. We welcome candidates from diverse backgrounds and lived experiences.