Palm Springs, CA
Credit card disputes are very damaging to VACAYA’s financial stability and potentially put the relationship we have with our credit card processor at risk. Because of those ramifications, we offer our thoughts to you if you’re contemplating such an action. When you book with VACAYA, you sign a contract with us – just as you would with every other travel provider on earth. We wouldn’t dream of not delivering a vacation experience to you, so we fully expect your consideration in return. Our Terms & Conditions lay out the payment and cancellation penalty schedule for each of our trips and we’ve been transparent in explaining why these are so important HERE and HERE. If at any time a traveler disputes a valid payment to VACAYA with their credit card company, our hands become immediately tied by that credit card company in dealing with your reservation. This freeze can last up to 90 days (the time it takes for VACAYA to counter the dispute and for the credit card companies to make their decision as to the validity of the charge).
Because we have a signed contract with our guests, VACAYA wins nearly all disputes. However, some disputes are incorrectly resolved in favor of the traveler. In those cases, we then turn the disputed charges over to our Collections Agency for resolution per our agreement with you. That, of course, can lead to a hit against your personal credit rating, not to mention having to deal with the constant contact by the agency seeking to resolve the issue. In addition, no future travel with VACAYA is possible without resolution of the original dispute. So rather than take an action that hurts both you and VACAYA, we simply ask that you contact us to work through whatever issue you have. You’ll get resolution sooner and you’ll remain in good standing with VACAYA for future vacations with your friends and the entire LGBT+ community.