If the person being removed/replaced on your reservation has paid ANY part of the reservation, then you will have to call in or write to VACAYA to start this change process. We will send you an authorization form that all parties involved in the change must sign. This ensures everyone involved with the change is fully aware of what’s happening and gives their permission for VACAYA to make the requested change.
For a fee of $100 per person, guest replacements (name changes) can be made on paid-in-full reservations in which no refund of fare needs to be made. For changes to reservations with a balance due or where funds need to be refunded and repaid, a fee of 6% plus any difference between the original and current sales price will be payable in full at the time of the change. Changes are also subject to any additional fees imposed by suppliers, airlines, cruise lines, hotels/resorts, transportation companies, sightseeing companies, restaurants, etc. All guest replacements must be completed at least 14 days prior to departure.
You can reach a VACAYA Vacation Planner at 718.504.0404 between the hours of 12-2pm Monday through Friday. This change can also be requested via email at info@myvacaya.com.