Why is my deposit not completely refundable?

Simply and honestly put, there are costs involved with processing each and every reservation. From charging your credit card for the initial purchase to later refunding any balance due upon cancellation, VACAYA pays processing fees for each of those transactions. Add to that the internal labor costs of us having to manually process cancellations and the costs quickly add up. When most people book, they are fully committed to the vacation, but we understand life can sometimes twist and turn unexpectedly. That’s why we highly recommend purchasing full-coverage travel insurance the moment you book with us (in fact, it’s available to you online at the end of each VACAYA booking!). Travel insurance will ensure you’re covered if plans change.