COVID-19, VACAYA, and YOU
VACAYA is closely monitoring global developments regarding the Covid-19 coronavirus, and we are fully focused on protecting the health and safety of our guests and team. This page will be updated as we learn more and as we draw closer to each of our next vacation events. At this point, there have been no direct impacts to any upcoming VACAYA vacations.
MARCH 22, 2020 UPDATE – COMMUNICATION TOOLS TO STAY CONNECTED
In this Facebook post, VACAYA shares how we stand ready to serve our guests in these challenging times . Have a look HERE.
MARCH 19, 2020 UPDATE – VACAYA UNVEILS THE BASICS OF THE CHARTER BUSINESS
In this blog post, VACAYA takes a deeper look at the differences between a charter and standard cruise as they relate to Covid-19. Have a look HERE.
MARCH 8, 2020 UPDATE – VACAYA’S INITIAL RESPONSE TO COVID-19
As we’re all witnessing, governments, companies, and the public are quickly moving beyond individual prevention (proper hygiene, social distancing, and testing) to collective public action (quarantine and public gathering management). As we draw closer to our next vacation in late June, we’ll be constantly monitoring key information sources from trusted government agencies and our cruise and resort partners to determine next steps.
Cruise & Resort Partners:
Our cruise and resort partners have always had stringent measures in place to limit their guests’ exposure to viruses – from norovirus to the common cold (which is, in fact, the most common coronavirus). Because they typically have thousands of people in small spaces over an extended period of time, they’ve built strict regiments to ensure the wellbeing of their guests. At this point, they’re taking heightened safety precautions that will remain in place and will be reviewed daily for revision as conditions warrant. These include boosting boarding screening procedures, implementing hygiene protocols of all guests, and itinerary modifications. We encourage you to learn more from our travel partners’ statements:
- Celebrity Cruises: https://www.celebritycruises.com/travel-alert
- 3/25/20 Message from the President of Ponant HERE.
- BioSecurity Measures: https://us.ponant.com/blog/covid-19-biosecurity-measures/
- CroisiEurope: https://www.croisieuroperivercruises.com/information/coronavirus-hygiene
- UNICO Riviera Maya: https://www.unicohotelrivieramaya.com/en/info/covid-19-measures-unico/
- Cruise Critic – An Independent View of the Industry: https://www.cruisecritic.com/articles.cfm?ID=5162
Please note that temporary cancelation policies and promotional offers from our travel partners and reported by independent resources like Cruise Critic do not apply to charter events.
OUR COMMITMENT TO OUR BOOKED GUESTS
With our next vacation still months away, it’s impossible to predict the future state of the regions we’ll be visiting. Rest assured that proper monitoring of government advisories and our travel partners’ policies will lead to timely decisions regarding any impact to your VACAYA vacation. We make the following commitments to you:
- We’ll work diligently to provide our booked guests with advance notice of itinerary changes required by our cruise partners and travel advisories by our resort partners.
- In the unlikely event of cancellation by one of our travel partners, there are protocols in place to flow refunds from our vacation partners through to our booked guests.
- Any guest denied boarding related to the virus would receive a full refund. That refund would flow from the cruise line/resort to VACAYA and then to the affected guest.
At VACAYA, we respect that our individual guests must make decisions for themselves on a timing that is deemed appropriate for them. If a guest chooses to cancel a VACAYA trip at this point, we certainly understand, however our standard cancellation terms apply. You can find those HERE.
For new bookings, we’ve made it easier than ever to purchase travel insurance. At the end of our online booking process, you’ll be given the opportunity to protect your vacation investment for myriad reasons by purchasing comprehensive insurance from our partner AIG/TravelGuard. Their agents are available at 800.826.5248 and can answer any specific coverage questions. Please note that due to interstate insurance regulations, The Vacayans are not legally allowed to answer questions regarding insurance policy specifics. Although we offer the ability to purchase a policy from TravelGuard as a convenience, you are certainly welcome to shop around. If TravelGuard can’t cover your individual needs, there are many other great insurance companies out there who can. Typically, insurance can be added to any trip up to 14 days following the booking. For a little guidance on travel insurance, explore our INSURANCE BLOG. TravelGuard’s recent statement and FAQs regarding coronavirus can be found HERE.
We value our guests’ health and wellbeing. We provide vacations in order to lift our community to new heights. If you would like us to review your individual situation, please reach out to firstname.lastname@example.org or call us at 718.504.0404 during our standard phone/chat service hours.
While we understand the underlying fears brought on by the intense media attention surrounding Covid-19, we ask that you continue your informed individual education as a way to properly balance the coverage. Using the government resource links above, you’ll have an unfettered and unbiased look at events as they develop.