COVID-19, VACAYA, and YOU
VACAYA is closely monitoring global developments regarding the Covid-19 coronavirus, and we are fully focused on protecting the health and safety of our guests and team. This page will be updated as we learn more and as we draw closer to each of our next vacation events.
At this point, all upcoming VACAYA vacations are on schedule.
- Iceland Cruise: On schedule as planned.
- Mexico Resort: On schedule as planned.
- Caribbean Cruise: On schedule as planned.
MAY 13, 2020 UPDATE – ICELAND TO WELCOME TOURISTS STARTING JUNE, 2020
Icelandic prime minister Katrín Jakobsdóttir announced that international tourists will be welcome into the country, with restrictions, no later than June 15. Government website HERE. Important notes:
- Testing for SARS-CoV-2 will be available upon arrival, with same-day results available.
- Tourists will not be expected to quarantine and can go on to enjoy what Iceland has to offer as long as they pass the rapid test or have a medical certificate (downloadable) confirming they do not have Covid-19 or pass a rapid test upon entry into country.
- Tourists will not have to test to leave the country.
- Final details will be announced by end of May, 2020.
MAY 12, 2020 UPDATE – UNICO HOTEL RIVIERA MAYA PROVIDES INITIAL SANITATION PROTOCOLS
Today, UNICO provided initial sanitation protocols for their reopening. You’ll find them HERE. We believe this is a good start but there will be more to come. Because we’ve seen policies shift from week to week (and sometimes quite dramatically), we’ll simply communicate the final policies on our trip Get Ready page that’ll be in place about a month before our trip. That way, you’re equipped with all the applicable guidelines without being burdened with early policies that are likely to be adjusted along the way.
MAY 5, 2020 UPDATE: CANCUN, MEXICO AND UNICO HOTEL RIVIERA MAYA TO REOPEN IN JUNE
UNICO Hotel Riviera Maya and the Cancun International Airport have just announced they’ll reopen June 1, 2020 and many airlines are restoring daily service to Cancun in June, well ahead of VACAYA’s event in October.
APRIL 11, 2020 UPDATE – CLIA (CRUISE LINES INTERNATIONAL ASSOCIATION) WEIGHS IN ON CDC EXTENSION OF NO SAIL ORDER
CLIA claims that CDC singling out cruise industry is unfair and unfounded because cruising is neither the source or cause of the virus or its spread. Read more HERE.
MARCH 22, 2020 UPDATE – VACAYA COMMUNICATION TOOLS TO STAY CONNECTED
In this Facebook post, VACAYA shares how we stand ready to serve our guests in these challenging times . Have a look HERE.
MARCH 19, 2020 UPDATE – VACAYA UNVEILS THE BASICS OF THE CHARTER BUSINESS
In this blog post, VACAYA takes a deeper look at the differences between a charter and standard cruise as they relate to Covid-19. Have a look HERE.
MARCH 8, 2020 UPDATE – VACAYA’S INITIAL RESPONSE TO COVID-19
As we’re all witnessing, governments, companies, and the public are quickly moving beyond individual prevention (proper hygiene, social distancing, and testing) to collective public action (quarantine and public gathering management). As we draw closer to our next vacation in late June, we’ll be constantly monitoring key information sources from trusted government agencies and our cruise and resort partners to determine next steps.
Cruise & Resort Partners:
Our cruise and resort partners have always had stringent measures in place to limit their guests’ exposure to viruses – from norovirus to the common cold (which is, in fact, the most common coronavirus). Because they typically have thousands of people in small spaces over an extended period of time, they’ve built strict regiments to ensure the wellbeing of their guests. At this point, they’re taking heightened safety precautions that will remain in place and will be reviewed daily for revision as conditions warrant. These include boosting boarding screening procedures, implementing hygiene protocols of all guests, and itinerary modifications. We encourage you to learn more from our travel partners’ statements:
- Celebrity Cruises: https://www.celebritycruises.com/travel-alert
- 3/25/20 Message from the President of Ponant HERE.
- BioSecurity Measures: https://us.ponant.com/blog/covid-19-biosecurity-measures/
- CroisiEurope: https://www.croisieuroperivercruises.com/information/coronavirus-hygiene
- UNICO Riviera Maya:
- Cruise Critic – An Independent View of the Industry: https://www.cruisecritic.com/articles.cfm?ID=5162
Please note that temporary cancelation policies and promotional offers from our travel partners and reported by independent resources like Cruise Critic do not apply to charter events.
THE CHARTER BUSINESS PRIMER
If you missed the recent blog we posted that pulled back the curtain on the charter cruise business, you may find this BACKGROUND INFORMATION helpful as we navigate the next few months together. We hope the transparency within this blog post will answer some of the questions that might be on your mind.
OUR COMMITMENT TO OUR BOOKED GUESTS
With our next vacation still months away, it’s impossible to predict the future state of the regions we’ll be visiting. Rest assured proper monitoring of government advisories and our travel partners’ policies will lead to timely decisions regarding any impact to your VACAYA vacation. The items we’re reviewing include (but are not limited to):
- Travel restrictions from government agencies
- Resort & cruise sanitation & testing procedures
- Limitations on air travel
- Local shelter-in-place orders
- Socialization guidelines
- New health protocols, procedures, and preventative measures
- Consumer sentiment
We Make the following commitments to you:
- We’ll work diligently to provide our booked guests with advance notice of changes required by our cruise partners and travel advisories by our resort partners.
- In the unlikely event that our cruise or resort partner is non-operational due to Covid-19, there are protocols in place to flow refunds and/or future travel credits from our vacation partners through to our booked guests. Please understand that every trip has its own set of contractual obligations, protocols and timelines. Because of this, we ask for your patience if we find ourselves in this unfortunate situation. We successfully navigated this when our June 2020 Lisbon Pride cruise was cancelled due to our cruise partner’s continued non-operation and our impacted guests were satisfied with the outcome. Please note however that the refund process can take up to 90 days.
- Any guest denied boarding related to the virus would receive a full refund. That refund would flow from the cruise line/resort to VACAYA and then to the affected guest.
At VACAYA, we respect that our individual guests must make decisions for themselves on a timing that is deemed appropriate for them. If a guest chooses to cancel a VACAYA trip at this point, we certainly understand, however our standard cancellation terms apply. You can find those HERE.
For new bookings, we’ve made it easier than ever to purchase travel insurance. At the end of our online booking process, you’ll be given the opportunity to protect your vacation investment for myriad reasons by purchasing comprehensive insurance from our partner AIG/TravelGuard. Their agents are available at 800.826.5248 and can answer any specific coverage questions. Please note that due to interstate insurance regulations, The Vacayans are not legally allowed to answer questions regarding insurance policy specifics. Although we offer the ability to purchase a policy from TravelGuard as a convenience, you are certainly welcome to shop around. If TravelGuard can’t cover your individual needs, there are many other great insurance companies out there who can. Typically, insurance can be added to any trip up to 14 days following the booking. For a little guidance on travel insurance, explore our INSURANCE BLOG. TravelGuard’s recent statement and FAQs regarding coronavirus can be found HERE.
We value our guests’ health and wellbeing. We provide vacations in order to lift our community to new heights. If you would like us to review your individual situation, please reach out to firstname.lastname@example.org or call us at 718.504.0404 during our standard phone/chat service hours.
While we understand the underlying fears brought on by the intense media attention surrounding Covid-19. Keep in mind that there’s a fine line, of course, between government regulations and recommendations. The one thing we have to do here is deal with actual black and white official and verifiable regulations. We encourage everyone to stay informed and we’ll share more news as things become more concrete. Everything is so fluid as evidenced by the CDC’s recent complete reversal on some cruise specific guidelines they retracted the following day. By August, the final policies and safety procedures will have been in place for at least a month or two. Using the government resource links above, you’ll have an unfettered and unbiased look at events as they develop.